Effective Date: 08/03/2026
Last Updated: 08/31/2026
Thank you for purchasing from Chitral Publications. We want you to be satisfied with your purchase. This Return & Refund Policy explains when returns, replacements, cancellations, and refunds may be available for physical books, digital publications, memberships, genealogy services, and other services purchased through our website.
Because our products include both physical publications and digital/online-access services, return and refund eligibility depends on the type of product or service purchased.
We review refund and return requests fairly and individually, while applying the conditions described below.
Physical books purchased through Chitral Publications may be eligible for a return or replacement when the item is:
If your book arrives damaged, please contact us as soon as possible after delivery.
We may ask you to provide:
This information helps us determine whether a replacement or refund is appropriate.
If you receive a book different from the one you ordered, contact us and provide your order details. Where the error is confirmed, we may arrange a replacement or refund.
We generally do not accept returns simply because a customer has changed their mind after receiving a physical book, particularly where the book has been opened, used, marked, damaged, or otherwise altered.
Any exception is at the discretion of Chitral Publications and may depend on the condition of the returned item.
If a physical book is approved for return, it should generally be returned:
We reserve the right to refuse a return where the product has been damaged, altered, or used after delivery.
If the return is required because:
we may cover reasonable return shipping costs or provide an appropriate replacement/refund arrangement.
If a return is approved for another reason, return shipping may be the customer’s responsibility.
Digital publications and online reading access are different from physical books.
Once digital content has been made available to a customer, digital purchases may generally not be refundable simply because the customer has accessed or downloaded the content.
However, if there is a genuine technical problem preventing access to a purchased digital publication, please contact us.
We will first attempt to resolve the access problem.
Depending on the circumstances, we may provide:
Membership provides access to eligible Chitral Publications digital and online-reading content according to the membership terms displayed at the time of purchase.
Because membership access may begin immediately after payment, membership purchases may generally become non-refundable once access has been activated or used, except where required by applicable law or where Chitral Publications determines that a refund is appropriate.
If you experience a problem with your membership access, contact us before requesting a refund. We will attempt to resolve the problem.
If you accidentally purchase the same membership more than once, please contact us as soon as possible.
Where a duplicate transaction can be confirmed and the additional membership has not been materially used, we may review the transaction for a possible refund.
Genealogy verification is a research and professional service.
Once research work has begun, fees may generally become non-refundable, because time and resources may already have been committed to:
If you submit a genealogy for verification and payment is subsequently requested, the applicable payment requirement will be communicated before the relevant paid verification work proceeds.
If you believe you were charged incorrectly, contact us with your case or payment details.
Genealogy submissions made for publication may involve:
If a paid service is involved, refund eligibility will depend on the stage of work completed.
Submitting a genealogy does not automatically guarantee publication.
Publication may depend on verification, documentation, editorial review, and other requirements.
For custom professional services such as:
refund eligibility may depend on the amount of work already completed.
Once substantial work has commenced, fees may not be refundable.
If a service cannot reasonably be completed because of circumstances within our control, we may offer an appropriate alternative, partial refund, or full refund depending on the circumstances.
If you purchase a physical book and contact us before the order has been shipped, you may request cancellation.
Where cancellation is possible, we may cancel the order and issue a refund.
Once an order has already been shipped, it may no longer be possible to cancel it as an unshipped order. The applicable return process will then apply.
Customers are responsible for providing accurate delivery information during checkout.
If a package cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply for reshipment.
Refunds for undeliverable orders will be reviewed individually, particularly where the package has already been dispatched.
If your physical book does not arrive within the expected delivery period, contact us with your order number.
We may investigate the shipment with the relevant courier or delivery provider.
Depending on the circumstances, we may arrange:
Delivery times can vary depending on destination, courier operations, customs, weather, and other circumstances outside our direct control.
When a refund is approved, we will generally process it using the original payment method where technically possible.
The time required for the refunded amount to appear in your account may depend on the payment provider, bank, or card issuer.
Chitral Publications does not control the processing time of external financial institutions.
Depending on the circumstances, an approved refund may include:
Return shipping or other charges may be deducted where the customer is responsible for the return.
The exact refund amount will be communicated when the refund is approved.
A refund may generally not be available where:
These restrictions are subject to any rights that cannot legally be excluded under applicable law.
If you paid for online access but cannot access the content because of a technical issue, please contact us before requesting a refund.
Please provide:
We will investigate and attempt to restore your access.
If you believe a transaction was made without your authorization, contact us immediately.
We may investigate the transaction and request additional information necessary to verify the claim.
You should also contact your bank or payment provider where appropriate.
To request a return or refund, contact:
Chitral Publications
Email: [YOUR OFFICIAL EMAIL]
Phone/WhatsApp: [YOUR PHONE NUMBER]
Please include:
For damaged or incorrect physical books, photographs are strongly recommended.
Every refund request may be reviewed based on:
We will communicate the outcome of the request after review.
Where appropriate, we may offer a replacement instead of a refund.
For example, if a physical book is damaged during delivery, we may replace the damaged copy with a new copy rather than issue a refund.
The availability of replacement stock may affect this option.
Books or services purchased through promotional offers, discounts, or special pricing remain subject to this Return & Refund Policy unless specific terms were provided with the promotion.
Where a promotional purchase is eligible for a refund, the refund will normally be based on the actual amount paid rather than the original full price.
If a physical book was purchased as a gift, the purchaser may generally be required to initiate the return or refund request because the original order and payment information are associated with the purchaser.
Any replacement or refund will be handled according to the applicable circumstances.
Chitral Publications may make an exception to this policy where there are exceptional circumstances.
An exception in one case does not create an obligation to make the same exception in another case.
Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded.
We may update this Return & Refund Policy from time to time to reflect:
The Last Updated date at the top of this page will be updated when changes are made.
If you have questions about returns, refunds, physical books, digital publications, memberships, genealogy services, or research services, please contact us.
Website: https://chitralpublications.com/
Location: Chitral, Khyber Pakhtunkhwa, Pakistan
Email: info@chitralpublications.com
Phone/WhatsApp: 03003163095
| Product / Service | General Refund Position |
|---|---|
| Physical book damaged in delivery | Replacement/refund may be available |
| Wrong physical book delivered | Replacement/refund may be available |
| Physical book – change of mind | Generally not accepted |
| Digital book already accessed | Generally non-refundable |
| Digital access technical failure | We will attempt to fix; refund may be considered |
| Membership already activated/used | Generally non-refundable |
| Duplicate membership | May be reviewed |
| Genealogy verification | Depends on research stage |
| Genealogy publishing service | Depends on work completed |
| Custom research/translation | Depends on work completed |
| Unshipped physical order | Cancellation may be possible |
| Shipped physical order | Return process applies |
Last Updated: 08/31/2026
Note: Because Chitral Publications operates in Pakistan but may sell to customers internationally, the final policy should be reviewed against the consumer-protection and e-commerce laws applicable to your actual customers and payment/shipping destinations.
